FAQ

FAQ

How do I ensure a Proper Fit on My Boot?

“Snug in the Instep, Loose in the Heel, that’s the Way a Boot Should Feel”

  • The instep should be snug – not tight, not loose – it should feel like the leather is hugging that part of your foot.  With wear, the boots will mold around the shape of your foot.
  • The ball of your foot is where your foot bends and it is the widest part of your foot.  This part of your foot should lie across the widest part of the boot.
  • Your toes should feel comfortable
  • The Heel will always slip in a new boot.  Once you wear the boots a short while and break in the leather most of the slippage will disappear.

How do I care for my boots?

To give your boots a little TLC, we recommend using leather conditioning cream.  When your boots are being stored, it’s best to stuff the top of your boots to keep them from bending over and creating a crease in the leather.

How do I store my hat

It’s best to store your hat upside down (resting on the crown of the hat).  If you place your hat on the brim, the weight of the hat can cause the brim to lose its shape.

How do I clean my fur felt or wool hat?

Use a hat sponge or a soft brush.  Starting at the left side of the hat, brush it counterclockwise toward the back of the hat and around again.

How do I determine my belt size

Go up one size from the waist size of your jeans.  If you wear a size 34 jean – you will wear a size 36 belt. Belts are made in even sizes such as 32-34-36-38-40-42-44-46-48
Some ladies belts are sized S-M-L-XL.  The size depends on where you want to wear the belt, at the waist or the hips.

How do I know the item (s) I am ordering are available?

We keep our website as up-to-date as possible with currently available items. However, if we unexpectedly run into a problem with an ordered item, we will notify you via e-mail immediately.

What about computer monitor and product color discrepancy?

Our images are either obtained from our manufactures or they are shot by our in-house photographers. We work hard to accurately represent the products and the colors on your screen. However, all monitors are different, and personal settings may affect the colors your computer displays. Make sure your monitor is set to default standard settings for the most accurate representation of colors.

How do I check my order status?

If you are a registered user, you may visit CountrySoulClothing.com and log in to your account.

How do I change or cancel my order?

If you need to change anything about your order, including cancelling an item, please contact us immediately. Once orders move into our shipping process, it may not be possible to make a change.  The quickest solution is to contact us by phone 774-521-3341 during regular business hours. We have real people who are more than happy to speak with you on the phone.

What payment methods does Country Soul accept?

We accept Paypal, Visa, MasterCard, Discover, American Express. All prices on our website are in US dollars, and we are not able to accept foreign currency, checks, or money orders.

Does Country Soul charge sales tax?

As required by law, orders shipped within the state of Massachusetts  are subject to applicable sales tax. If your order is being shipped to any other state, sales tax will not be added to your order. If your order is shipped out of the U.S.A., Duties and Taxes will be added to the shipping method cost.

How do I use a Promo Codes?

Promos and Coupon Codes: Most promos will automatically apply when clicked through emails or advertisements.  Coupon codes can be entered on the cart page prior to checkout.

Why has my card been charged if my order has not shipped?

Payment is processed at the time the order is placed. This not only ensures payment, but also protects cardholders, as we have a security and fraud protection process enabled for your benefit.

What if my order is declined?

If an order is attempted, but cannot be processed due to being declined or due to fraud services protection, we recommend contacting your bank to make sure those funds are not held since the order did not finalize on our end.

Is shopping at Country Soul secure?

  • Country Soul Store takes every precaution to protect your user information. When you submit sensitive information via the website, your information is protected both online and offline.
  • When you provide sensitive information (such as a credit card number) on our registration or order forms, that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology.
  • If my order is returned - When will I receive my refund?

When the returned product is received by our company, the credit is issued within 48 hours. It can take 7-10 days for the credit card company to finalize the processing of the refund and for the cardholder to see the refund on their end.

How do I exchange an item?

Exchanges are accepted for up to 30 days from the time that you receive your order. We will place your new exchange order for you within 7-10 days of receiving your return.

What if I received a defective product?

Country Soul is a retailer – we do not manufacture any products and we do not sell factory rejects. However, if you receive a product and believe there is a manufacturing defect, please contact us immediately and before sending the product back. We will work with the manufacturer to replace the item for you as the protocol for defective products depends on which manufacturer issued the product.

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