“Snug in the Instep, Loose in the Heel, that’s the Way a Boot Should Feel”
To give your boots a little TLC, we recommend using leather conditioning cream. When your boots are being stored, it’s best to stuff the top of your boots to keep them from bending over and creating a crease in the leather.
It’s best to store your hat upside down (resting on the crown of the hat). If you place your hat on the brim, the weight of the hat can cause the brim to lose its shape.
Use a hat sponge or a soft brush. Starting at the left side of the hat, brush it counterclockwise toward the back of the hat and around again.
Go up one size from the waist size of your jeans. If you wear a size 34 jean – you will wear a size 36 belt. Belts are made in even sizes such as 32-34-36-38-40-42-44-46-48
Some ladies belts are sized S-M-L-XL. The size depends on where you want to wear the belt, at the waist or the hips.
We keep our website as up-to-date as possible with currently available items. However, if we unexpectedly run into a problem with an ordered item, we will notify you via e-mail immediately.
Our images are either obtained from our manufactures or they are shot by our in-house photographers. We work hard to accurately represent the products and the colors on your screen. However, all monitors are different, and personal settings may affect the colors your computer displays. Make sure your monitor is set to default standard settings for the most accurate representation of colors.
If you are a registered user, you may visit CountrySoulClothing.com and log in to your account.
If you need to change anything about your order, including cancelling an item, please contact us immediately. Once orders move into our shipping process, it may not be possible to make a change. The quickest solution is to contact us by phone 774-521-3341 during regular business hours. We have real people who are more than happy to speak with you on the phone.
We accept Paypal, Visa, MasterCard, Discover, American Express. All prices on our website are in US dollars, and we are not able to accept foreign currency, checks, or money orders.
As required by law, orders shipped within the state of Massachusetts are subject to applicable sales tax. If your order is being shipped to any other state, sales tax will not be added to your order. If your order is shipped out of the U.S.A., Duties and Taxes will be added to the shipping method cost.
Promos and Coupon Codes: Most promos will automatically apply when clicked through emails or advertisements. Coupon codes can be entered on the cart page prior to checkout.
Payment is processed at the time the order is placed. This not only ensures payment, but also protects cardholders, as we have a security and fraud protection process enabled for your benefit.
If an order is attempted, but cannot be processed due to being declined or due to fraud services protection, we recommend contacting your bank to make sure those funds are not held since the order did not finalize on our end.
When the returned product is received by our company, the credit is issued within 48 hours. It can take 7-10 days for the credit card company to finalize the processing of the refund and for the cardholder to see the refund on their end.
Exchanges are accepted for up to 30 days from the time that you receive your order. We will place your new exchange order for you within 7-10 days of receiving your return.
Country Soul is a retailer – we do not manufacture any products and we do not sell factory rejects. However, if you receive a product and believe there is a manufacturing defect, please contact us immediately and before sending the product back. We will work with the manufacturer to replace the item for you as the protocol for defective products depends on which manufacturer issued the product.