Country Soul will gladly refund your credit card or exchange any item that meets the following criteria:
- A Return or Exchange must be made within 14 days of the date of purchase. Returns are allowed after 14 days for a store credit only. No returns are allowed after 30 days.
- Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn)
- It is best to package product in original shipping container.
- Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk in carpeted areas until you are sure that your boots fit correctly.
- Item(s) must be accompanied by the original sales receipt.
- All sales are Final on sale merchandise.
- All refunds per manager's discretion.
- When returning or exchanging a product, please include your receipt, contact information and a short note explaining the reason for the return/exchange.
Items Returned for Refund or Exchange should be addressed to:
616 Main street
Hyannis, MA 02601
You may use the carrier of your choice. We recommend using a trackable/insured shipping method to insure successful delivery.
- Refund – an international order may be returned for a refund. Return shipping arrangements and costs are the responsibility of the customer
- Exchanges – We are not able to provide exchanges for international orders at this time. The original order can be returned for a refund. To receive the replacement item, please create a new order online.